Help

Placing an Order

Once your order is placed, I will begin processing it. You can view the current order processing times on the homepage of my website.

If you need your order urgently, please leave a note at checkout or send me a message on 07557 516 338.

Once your order is complete, you will receive a confirmation email. For more details on delivery, please see the delivery page.

Candle Refills

For information on how to use Moonglade Shore Candle Refills, please visit the How to use Candle Refills page.

Fragrance Choice

For information on what Fragrances I offer, and fragrance scent notes, please visit the Fragrance List page.

Fragrances may vary between Medium, Large and Extra Large candles, as each size is tested individually in its own vessel.

Farmers' Market/ Craft Fayre Purchases

All purchases at a Farmers’ Market or Craft Fayre must be paid for at the point of sale, including both personalised and standard (non-personalised) items.

If an item is not in stock at the time of your enquiry, I can take an order for you. Order delivery times may vary depending on the item, and you will be informed of this when placing your order.

Returns/ Exchanges

For information on returns/ exchanges etc please visit the Return Policy page.

Goodwill Guarantee

I want you to enjoy your shopping experience and every item you bring home from me. Everything comes with a wee guarantee, so if there’s ever any problem, just let me know and I’ll make it right for you straight away.